Service

Service and Support

SMRE Engineering takes pride in constructing the most reliable and efficient manufacturing solutions in the world. Periodic maintenance and replacement of worn parts is normal and expected.

You can rely on our Service Department. A team of dedicated, customer-oriented people with many years of experience in installing and servicing the SMRE machines is ready to assist you.

Years of support statistics
More than 1000 machines installed

  • Standard industrial parts and components

    It is our policy to use standard industrial parts and components from first class manufacturers such as BOSCH, Omron, Emerson, and SMC. This gives you the flexibility to order spares from us, or source them locally.

  • Standard spare parts kits

    With a large knowledge base and extensive service history, our Service Department knows which parts are likely to need substitution because of normal wear and tear. We supply a standard spare parts kit with every machine to get the best out of your investment and minimize downtime.

  • Online support 24/7

    Visit smre.dozuki.com to have instant access to procedures, guides, and instructions on use and maintenance of your machine.

  • How can we help?

    If you need advice to enhance the efficiency of your production processes, upgrade your machine, program maintenance to be ready for the peak season, or simply a spare part, the SMRE Service Department is available to help.

Contact us:

Online support:

smre.dozuki.com

Technical assistance:

service@smre.it

Or call:
+39 075 930 65 00 – 324